P&G Expands Voluntary Limited Recall of Specialized Dry Pet Foods Due to Possible Health Risk

For Immediate Release

Contact: P&G Consumer Relations – 877-340-8823

July 30, 2010

P&G Expands Voluntary Limited Recall of Specialized Dry Pet Foods

Due to Possible Health Risk

CINCINNATI, July 30, 2010 – The Procter & Gamble Company (P&G) (NYSE:PG) is voluntarily expanding its recall to include veterinary and some specialized dry pet food as a precautionary measure because it has the potential to be contaminated with salmonella. No salmonella-related illnesses have been reported.

The following dry pet food products are included:

Product Name	Version	“Best-By” Dates	UPC Codes
Iams Veterinary Dry Formulas	All dry sizes and varieties	01Jul10 – 01Dec11	All UPC Codes
Eukanuba Naturally Wild	All dry sizes and varieties	01Jul10 – 01Dec11	All UPC Codes
Eukanuba Pure	All dry sizes and varieties	01Jul10 – 01Dec11	All UPC Codes
Eukanuba Custom Care Sensitive Skin	All dry sizes	01Jul10 – 01Dec11	All UPC Codes

The affected products are sold in veterinary clinics and specialty pet retailers throughout the United States and Canada. No canned food, biscuits/treats or supplements are affected by this announcement. A full listing of UPC codes can be found at www.iams.com.

These products are made in a single, specialized facility. In cooperation with FDA, P&G determined that some products made at this facility have the potential for salmonella contamination. As a precautionary measure, P&G is recalling all products made at this facility.

Consumers who have purchased the specific dry pet foods listed should discard them. People handling dry pet food can become infected with Salmonella, especially if they have not thoroughly washed their hands after having contact with surfaces exposed to this product. Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments including arterial infections, endocarditis, arthritis, muscle pain, eye irritation and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may have decreased appetite, fever and abdominal pain. If left untreated, pets may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

For further information or a product replacement or refund call P&G toll-free at 877-340-8823

(Monday – Friday, 9:00 AM to 6:00 PM EST).

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About Procter & Gamble

Four billion times a day, P&G brands touch the lives of people around the world. The company has one of the strongest portfolios of trusted, quality, leadership brands, including Pampers®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Mach3®, Bounty®, Dawn®, Gain®, Pringles®, Charmin®, Downy®, Lenor®, Iams®, Crest®, Oral-B®, Duracell®, Olay®, Head & Shoulders®, Wella®, Gillette®, Braun® and Fusion®. The P&G community includes approximately 135,000 employees working in about 80 countries worldwide. Please visit http://www.pg.com for the latest news and in-depth information about P&G and its brands.

Media Contact: Jason Taylor 513-622-3205

http://www.prnewswire.com/news-releases/pg-expands-voluntary-limited-recall-of-specialized-dry-pet-foods-due-to-possible-health-risk-99668369.html

Comments (20)

P&G Expands Voluntary Limited Recall « Tails to Scales Pet Care | August 2nd, 2010 at 2:33 pm

[...] P&G Expands Voluntary Limited Recall P&G Expands Voluntary Limited Recall of Specialized Dry Pet Foods Due to Possible Health Risk – for more information please visit the website here. [...]

Bill Kelley | August 12th, 2010 at 2:10 pm

Hi,
Boy was my dog bummed out by your recall. She keeps asking when Naturally Wild will be back on the shelves. What can I tell her?
Bill

Jenifer, RVT | August 16th, 2010 at 2:45 pm

Hi Bill-

I don’t want to keep your dog waiting, but right now we don’t have a definite date of when that will be. We are looking to have Eukanuba Naturally Wild back out as soon as possible, and I will let you know as soon as it comes available!

Jenifer, RVT

Mary | August 30th, 2010 at 5:58 pm

My dogs, too, are bummed by your recall. Although they think that your Lamb and Rice will do in the meantime, they are anxiously awaiting the return of their favorite, Euk Wild. Like Bill Kelley above, what can I tell them now that it’s almost September?

Tommy Tucker | September 7th, 2010 at 1:46 am

I have 2 dogs that are bummed out that the food is not back on the shelves. I have had to try several different brands but they prefer the NAturally Wild. Any updates on the when the product will be back on the shelves?

Sara | September 8th, 2010 at 12:38 am

Hello, I was hoping to receive some sort of update on the naturally wild? It’s so hard to find the next best food, so many options. But I have a senior hunting dog and a young min pin. We free feed, so I purchased the small bites maintenance, but they just love the Naturally Wild. Thx!

Bob Dunn | September 9th, 2010 at 11:44 pm

My dog is in dire need of the sensitive skin formula. Any ideas as to when?

Bob

Kurtis | September 13th, 2010 at 10:55 pm

Any updates on the Naturally Wild line being back in stores? General time frame? Before the end of the year, I hope. My dogs were doing well on it wrt losing weight and eliminating skin/allergy problems. Now I’m trying to figure out what might be comparable.

Daniel Lupisella | September 15th, 2010 at 9:19 pm

Hi,

I second Mr. Kelly’s post. I’ve been looking for a substitute for Eukanuba Naturally Wild for about 2 months now with NO luck. I can definitely tell my dog misses his Naturally Wild food. He’s just not interested in eating as quickly. I used to have to control his eating because he loved the food so much but now he limits himself. Poor pup.

Any closer to a new batch shipment date?

Daniel Lupisella

Jenifer, RVT | September 20th, 2010 at 4:06 pm

Hello-

We do not have an exact time line of when all of our products will be at your local store, but we’ll provide updates here as we get more information. If you would like to speak to someone about a product recommendation in the interim, please call 1-800-426-7226. Thank you for your continued patience as we work to get the store shelves full once again.

Jenifer, RVT

Jenifer, RVT | September 20th, 2010 at 4:08 pm

Hi Tommy-

We are bringing Eukanuba Naturally Wild back! We want to assure you that we are doing everything we can to get products back on shelves as soon as possible. We will provide updates here as we get more information. If you would like to speak to someone about a product recommendation in the interim, please call 1-800-426-7226.

Jenifer, RVT

Jenifer, RVT | September 24th, 2010 at 1:12 pm

Thank you for posting this- we certainly want to keep you and your furry family member satisfied. We’re very sorry that you’re not happy with our new bag size.

Though we suggest a retail price, by law we are not allowed to set or control the cost of our product once it is in the hands of our retailers.

We are more than happy to send you a coupon- feel free to call us at 800-426-7226 or send us an email at http://www.Eukanuba.com

Jenifer, RVT

Anonymous | October 21st, 2010 at 3:11 pm

Aackyny update on the when the product will be back in the stores?j

Jenifer, RVT | October 22nd, 2010 at 4:55 pm

Hello-

More information about our product availability can be found here: http://bit.ly/cnWKrx

Thank you for your patience-

Jenifer, RVT

Lisa Little | December 30th, 2010 at 6:23 pm

Please can you let me know when your Naturally Wild Venison will be out for sale again. I am desparate for my kennel. They all were on it and there is nothing else comprable.

Jenifer, RVT | January 5th, 2011 at 2:29 pm

Hello Lisa-

Thank you for your patience during this very difficult time- We have been making planned upgrades at our manufacturing sites that have taken longer than we expected. However, we do expect to have the shelves stocked by the end of January.

Again, thank you for your patience~

Tiffany | January 28th, 2011 at 10:49 am

Any new updates on when this product will return to the stores? I’ve been checking lately, but haven’t seen it yet. Thanks!

Jenifer, RVT | February 10th, 2011 at 7:47 pm

My apologies Tiffany- please see the update here: http://bit.ly/EukAvailability

Thanks!

Lynne Callahan | February 17th, 2011 at 10:36 pm

So I followed the directions and sent in the UPC code from a 30 pound bag of food for which I didn’t have a receipt. I should have returned it to the pet store, I think they would have done a little better then a $5 off coupon, since the bag of food which was less then 1/2 used cost around $60 with tax.
Its ok though, we have found a substitute that seems to be working well with itching. Also the letter that came with coupon said it may be available in March.

Jenifer, RVT | February 18th, 2011 at 3:42 pm

Hi Lynne-

I found you in our computer system! In reading your comment here, it looks like you may have been expecting a refund for the 30lb bag? I’m sorry if there was a misunderstanding- I would be happy to help you. Let me know if you were wanting a refund and I can take care of that for you. What food were you feeding? We have recently been updated, here is a link to the update! http://bit.ly/EukAvailability

Thank you-

Jenifer,RVT